Reputation Management

A one-star increase in an online review can lead to a 5%-9% revenue gain, according to a Harvard Business School report.

The Spotlight team has developed a method for managing online reviews that has resulted in growing clients’ online review scores and number of reviews as well as increasing search engine ranking.

Spotlight uses a combination of state-of-the-art software, fast response time, and brand messaging to ensure that your review pages are managed optimally. We have also been successful in getting negative reviews removed entirely.

Changes to pages can occur arbitrarily for various reasons, causing loss of images, change of contact information, and loss of bio information. The Spotlight Reputation Management team will ensure your online review pages are synergistic in appearance and all information is accurate. The team also checks each online review page weekly to maintain page integrity.

Each month, Spotlight will provide you with a monthly report that demonstrates the growth in your online review presence and interprets the information to ensure that you are not missing any opportunities.